We want shopping at EFFY to be stress-free. You have 14 days to return your order - no questions asked. This English version is provided for convenience; in case of discrepancies the Polish version prevails.
Returns
- You may withdraw from the agreement within 14 days of receiving your parcel - no questions asked. This applies to Consumers and to sole traders buying with consumer rights.
- You can return your whole order or just part of it.
- You may examine the product as you would in a physical shop - try it on and look it over. You are liable for any decrease in its value resulting from handling it beyond what is necessary to establish its nature, characteristics and functioning (e.g. wearing, washing or removing the tags).
- Include your proof of purchase or order number in the parcel.
- Refunds are issued without undue delay and no later than 14 days from receiving your statement of withdrawal, via the original payment method (or through Klarna if you paid with Klarna). We may withhold the refund until we receive the product or proof that you have sent it, whichever comes first.
How to return
- Email us at hello@effy.com.pl within 14 days of receiving your parcel, quoting your order number and listing the products you are returning. That e-mail is your statement of withdrawal - you can also use the form described below.
- We'll reply with a confirmation and shipping instructions.
- Pack the product (ideally in its original packaging) together with your proof of purchase or a note with your order number.
- Send the parcel within 14 days of the day you informed us of the return to: Effy Sp. z o.o., ul. Dąbrowskiego 3/3, 62-300 Września, Poland.
- Once the parcel reaches us, we check the product and refund your money. We keep you posted by e-mail at every step.
Return address
Effy Sp. z o.o., ul. Dąbrowskiego 3/3, 62-300 Września, Poland. We do not accept cash-on-delivery parcels. If you prefer to send your return via a parcel locker, let us know - we will include the details in the shipping instructions.
Return cost
You bear the direct cost of sending the product back. You can choose any carrier - we recommend a tracked service so you can follow your parcel. If you are returning a product because it is faulty, that is a complaint, not a return - in that case the return shipping is on us (see below).
Refunds
- We refund your money without undue delay, no later than 14 days from receiving your statement of withdrawal. We may withhold the refund until we receive the product or proof that you have sent it - whichever comes first.
- We refund the price of the products and the cost of delivery to you (up to the cheapest standard shipping method we offer to your country). If you return only part of your order, we refund the price of the returned products; the delivery cost is refunded when you return the whole order.
- The refund is issued via the same payment method used for the order (card, BLIK, Przelewy24), unless you expressly agree otherwise. If you paid cash on delivery, we will refund the money by bank transfer to an account you specify - by specifying it you agree to this refund method. For Klarna payments the refund is processed through Klarna - Klarna reduces your balance by the refunded amount and pays back any amount you have already paid above the remaining balance, in accordance with its terms. You will not be charged any fees for this.
Withdrawal form
You do not have to use a form - a clear e-mail is enough. If you prefer, a model withdrawal form (consistent with the Polish Consumer Rights Act) is available in the Terms & Conditions. In your message, please include:
- your order number,
- your full name and the e-mail address used for the order,
- the names and sizes of the products you are returning,
- the date you received the parcel,
- the sentence: “I withdraw from the contract of sale of the products listed above”.
Complaints
If a product does not conform to the agreement (e.g. it is faulty, damaged or not as described), you are entitled to file a complaint for non-conformity of the goods with the agreement. Email us at hello@effy.com.pl with photos of the fault and your order number. We handle complaints within 14 days.
We are liable for any lack of conformity that becomes apparent within 2 years of delivery. In your message, describe the problem and tell us what you expect. If we do not reply within 14 days, the complaint is deemed accepted.
Possible outcomes:
- repair or replacement of the product with a fault-free one - at our expense and within a reasonable time,
- price reduction or refund (withdrawal from the agreement) - where repair or replacement is impossible, has failed, or the fault is serious enough to justify an immediate refund. Refunds are issued within 14 days.
The cost of returning a product under complaint is on us - we will agree the collection or return method with you by e-mail. The full rules are set out in the Terms & Conditions.
Size exchange
The fastest way to exchange is to return the product and place a new order for the right size. Unsure about sizing? Check the size guide on the product page - or just drop us a line.
You can place the new order right away, without waiting for the return to be processed - that way your size will not sell out. Report the return of the original product within 14 days of receiving it; we will refund you without undue delay, no later than 14 days from receiving your notice (we may withhold the refund until we receive the product or proof that you have sent it, whichever comes first).
Out-of-court dispute resolution
We resolve most matters amicably - first, simply write to us. If you are a Consumer and we cannot reach an agreement, you may use out-of-court complaint and redress procedures: an application to the Provincial Inspectorate of Trade Inspection (Wojewódzki Inspektorat Inspekcji Handlowej), the permanent consumer arbitration court at the Trade Inspection, or free assistance from a district (municipal) consumer ombudsman. More information is available at www.uokik.gov.pl and in the Terms & Conditions.
Contact
Have a question about a return or complaint? Email hello@effy.com.pl or use the form on the Contact page. We reply within 24 hours on business days.