Frequently asked questions. Can't find your answer? Write to us: hello@effy.com.pl
Which size should I choose?
Our shirts and hoodies have a heavily oversized cut - if you prefer a more fitted look, consider sizing down. You'll find a size guide on every product page.
When will my order arrive?
Orders placed before 3:00 PM ship the same business day. Delivery within Poland takes 1-2 business days; abroad, 2-5 business days from dispatch.
How much is shipping?
Parcel locker 17.99 PLN, courier 18.99 PLN, courier with cash on delivery 20.99 PLN. Orders of 699 PLN or more ship free within Poland. We ship abroad by DPD courier from 69 PLN - the cost depends on the country.
Can I return a product?
Yes - you have 14 days to return, no questions asked. Details under Returns & Complaints.
How do I care for EFFY pieces?
Wash at max. 30°C, do not tumble dry, iron at low temperature. Detailed instructions are on the care label and on each product page under "Composition & care".
Do products come back in stock?
Our collections are sewn in limited quantities. If your size is sold out - write to us and we'll let you know when it's back.
Do you ship internationally?
Yes. We ship by DPD courier to 24 European Union countries: Austria, Belgium, Bulgaria, Croatia, Czechia, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, the Netherlands, Portugal, Romania, Slovakia, Slovenia, Spain and Sweden. The cost (from 69 PLN) and delivery time (2-5 business days from dispatch) depend on the country - see Shipping & Payments for details. Free shipping applies within Poland only.
How can I pay for my order?
We accept Visa and Mastercard payment cards (also Apple Pay and Google Pay), BLIK, Przelewy24 and Klarna (pay now, later or in 3 instalments - for consumers, if Klarna offers you that option). You choose the payment method in the last step of checkout. With the InPost Kurier Pobranie shipping method you pay the courier on delivery - other payment methods are then unavailable.
All online payments are encrypted and handled by the payment operator Stripe (for Przelewy24 also by PayPro S.A., for Klarna also by Klarna Bank AB) - we never see or store your full card number. More under Shipping & Payments.
Can I change or cancel my order?
Yes, as long as the order hasn't shipped yet. Write to us as soon as possible at hello@effy.com.pl, quoting your order number - we'll change the size or address, or cancel the order and refund you. Keep in mind that orders placed before 3:00 PM are packed the same day, so the window for changes is short.
If the parcel is already on its way, simply use your right to return it within 14 days of receiving it.
How can I track my parcel?
Once we dispatch your parcel, we'll email you a tracking number and a link to the carrier's website. If the email hasn't arrived within 2 business days of placing your order, check your spam folder or write to us.
What if my parcel arrived damaged?
If the packaging shows signs of damage, ask the courier to draw up a damage report (for parcel lockers, report the damage in the InPost app or on the locker screen) and take photos of the parcel and its contents.
Then write to us at hello@effy.com.pl - quote your order number and attach the photos. We'll take care of the rest: we'll send a new product or refund you.
How do I exchange a size?
The easiest way: send the product back as a return and place a new order for the right size - that way you don't have to wait for the parcel to reach us. We'll refund the returned product within 14 days. How to return a product is explained under Returns & Complaints.
How do I make a complaint?
If the product does not conform to the contract (e.g. it is faulty) or doesn't match your order, write to us at hello@effy.com.pl - quote your order number, describe the problem and attach photos. We'll process your complaint within 14 days and propose a solution: repair, replacement or a refund.
You have 2 years from receiving the product to report a lack of conformity with the contract. Details in the Terms & Conditions.
Can I get a VAT invoice?
Yes. When placing your order, enter your company details including your tax ID (NIP) and note in the order comments that you need an invoice - we'll email it to you. Klarna cannot be used for purchases made on behalf of a company. A proof of purchase is included with every order.
Do I need an account to place an order?
No - you can shop as a guest, providing only the details needed to process and deliver your order. A customer account is optional: it lets you view your order history and saves your address for next time. You can delete it at any time by writing to us.
Do you offer discount codes or a loyalty programme?
We currently don't run a discount programme or issue discount codes. We sew in limited quantities and set our prices once - fairly. If that changes, we'll announce it on the site and on our social media.
How can I contact you?
Write to hello@effy.com.pl or use the contact form. We reply within 24 hours on business days. If your question concerns an order, include the order number - it speeds things up.